Administration & Hospitality

• Manage emails, phone calls, mail, calendars, and reservations.
• Welcome visitors, residents, and overnight guests.
• Promote Chapter House living, provide tours, and answer inquiries.
• Assist with fundraising efforts and special events.
• Coordinate volunteer projects and activities.
• Work a regular weekday schedule, with occasional weekend coverage as needed.

Staff Leadership

• Recruit, hire, train, schedule, and supervise employees.
• Maintain employee records, payroll information, and performance evaluations.
• Serve as a resource for staff and help resolve workplace concerns.
• Ensure compliance with employment policies and regulations.

Resident Support

• Welcome new residents and maintain resident records.
• Respond to resident questions, requests, and concerns.
• Support resident activities, community engagement, and transportation needs.
• Communicate with families when appropriate and assist with safety and wellness oversight.

Food Service Oversight

• Work with kitchen staff on menus, food purchasing, and meal service.
• Ensure compliance with health and safety standards.
• Coordinate meals for guests and special events.
• Provide support and backup for kitchen operations when needed.

Property & Maintenance

• Coordinate building, equipment, and safety inspections.
• Oversee maintenance, repairs, grounds care, and vendor relationships.
• Monitor the property for safety and upkeep concerns.
• Respond to resident maintenance requests and emergency situations.

Financial Administration

• Work closely with the Treasurer on budgeting, accounting, and financial records.
• Collect rents, record transactions, process deposits and pay bills, and manage petty cash.
• Maintain donor records and support acknowledgment efforts.
• Ensure compliance with nonprofit, insurance, and financial requirements.

Board Relations

• Prepare reports for Board meetings and attend meetings as requested.
• Work closely with Trustees and committees on resident, employee, financial, and facility matters.
• Communicate significant resident, employee, and property issues to the appropriate Board representatives.