Program Oversight & Family Support

• Manage family intakes and Requests for Help; oversee placement decisions and crisis response.
• Supervise and support volunteer Family Coaches, ensuring consistent care and guidance for families in crisis.
• Responsibility for ensuring completion of and overseeing volunteer home studies and ensuring safety and welfare checks for children in volunteer host homes.
• Provide 24-hour on-call support as part of the leadership team, ensuring safe and timely responses when children are placed.
• Ensure full compliance with the Safe Families National Fidelity Model, including accurate reporting and adherence to established program standards.

Support Volunteer & Church Engagement

• Partner with Program Coordinator and Ministry Leads to recruit, train, and sustain volunteers through local churches and faith-based networks.
• Develop and lead training sessions for Family Coaches, and support Program Coordinator with church teams and community volunteers.
• Build and nurture strong relationships with church partners and volunteers to ensure sustainable circle of support systems for families.

Community Outreach & Partnerships

• Build and strengthen relationships with local service providers, schools, and referral partners.
• Represent LCSNW Safe Families at community events, collaborative meetings, and stakeholder presentations.
• Maintain and update a community resource directory for families and volunteers.

Program Management & Data Tracking

• Oversee accurate program data tracking in Monday.com; ensure compliance with reporting and grant requirements.
• Lead and be responsible for ensuring debriefs, surveys and exit interviews with families and volunteers are completed to inform program improvement.
• Support continuous process improvement for program safety, efficiency, and effectiveness.

Leadership & Supervision

• Supervise MSW interns, providing orientation, training, and ongoing mentorship.
• Serve as the primary contact with Safe Families National and state chapters to align local program implementation with best practices.
• Support Director with new program development and growth, fundraising events, grants, and promotional activities as needed.